Privacy

1. Data controller

The person responsible for data processing by Otium Massage is:

This policy covers the website and the contact and booking channels available through it. We process data to answer your enquiries, organise and provide your massage, and operate the website securely. Swiss data protection law applies.

2. Website and hosting

This website is provided through OpenAI’s ChatGPT Sites. For providers in Switzerland, the contracting entity is OpenAI Ireland Ltd., Ireland. Cloudflare is involved in delivering and securing the website.

When you visit, technical connection data is processed, including your IP address, the time, requested page and browser information. This supports delivery, error analysis and security. The pages provided by Otium do not maintain their own visitor database.

Where access is restricted, OpenAI manages sign-in and access control. OpenAI’s information for the account used also applies. Otium’s pages do not store customer accounts or ChatGPT profile data.

Provider information: ChatGPT Sites and OpenAI privacy policy.

3. Bookings through SimplyBook.me

Booking links take you to SimplyBook.me. SimplyBook.me collects your booking details, including name, phone number, email address, chosen service, appointment and any messages you enter. For a home visit, we also need the visit address.

We use these details to organise your appointment, answer follow-up questions and provide the agreed service. Booking notifications also reach Otium’s business email inbox. No payment or card details are collected on this website.

SimplyBook.me is operated by SimplyBook.me Ltd in Cyprus. Details about the platform, its cookies and data processing are available in the SimplyBook.me privacy policy. The assigned massage practitioner receives the booking details needed for the appointment.

Previous booking records are temporarily retained in the former Goldie account for internal analysis and administration of the business history. New online bookings are made through SimplyBook.me. Contact us about retention or deletion.

4. Contact and external links

When you contact us, we process the contact details and message you provide to reply and prepare your appointment. Otium uses the Google Gmail inbox listed above for email. The email service processes messages and attachments.

WhatsApp, Instagram and Google Maps are accessible through ordinary links. No chats, social media feeds or maps are embedded. A connection to each service’s page or app is made only when you open it; its own privacy and account settings then apply. You can also reach us by phone or email.

More information: Google, WhatsApp and the privacy information in your Instagram account.

The selected testimonials on this website include short excerpts, the first name published on Goldie and the review date. Links lead to the full reviews on Goldie. Contact us if you have a concern about an excerpt shown here.

5. Cookies and your choices

With your voluntary consent, we use Google Analytics 4 from Google Ireland Limited, Ireland, to analyse page visits and clicks to SimplyBook.me and WhatsApp. A click does not mean a confirmed booking or a sent message. Google Tag Manager loads when a page is opened. Google Consent Mode v2 initially sets analytics and advertising storage, advertising user data and personalisation to “denied”. In this state, Google tags may send technical signals without analytics or advertising cookies. Our directly integrated Google Analytics code loads only after your analytics consent. You can use the website and all booking and contact links without consenting.

After consent, Google receives technical device and usage data, visited pages and the click events described above. Our own click events do not transmit names, messages, phone numbers or treatment details. Google may also process data outside Switzerland, particularly in the USA. More information: Google privacy policy.

With your separate advertising consent, Meta Pixel from Meta Platforms Ireland Limited is activated through Google Tag Manager. Meta receives technical device and usage information and page views for advertising measurement and personalisation. Cookies such as _fbp and _fbc may be set, and data may also be processed in the USA. More information: Meta privacy policy. Our Meta Pixel is not activated without advertising consent.

Choose analytics and advertising preferences through “Accept all”, “Necessary only” or “Settings”. We store your choice locally in your browser for up to 180 days. Analytics cookies (such as _ga) are set for up to 180 days; this period may restart on later visits. Google Signals and personalised advertising features are disabled in our website code. You can change your choice at any time through “Cookies” in the footer. When you withdraw consent, we set the relevant Consent Mode values to “denied”, remove accessible analytics or advertising cookies and reload the current page to stop previously loaded tracking libraries. This does not automatically delete data already transmitted.

Hosting is separate: Cloudflare’s protection layer uses the cookie __cf_bm on the domain chatgpt.site . It detects automated access and, according to Cloudflare, expires after 30 minutes of inactivity. When signing in through ChatGPT, its sign-in and cookie settings also apply.

You can view, delete or block cookies in your browser settings. Blocking technical cookies may affect sign-in or access. Settings for linked services are managed directly with the relevant provider.

Details are available in the Cloudflare cookie documentation and the OpenAI cookie policy. These notices also cover their own websites; they do not mean that every cookie listed is used on Otium.

6. Recipients and processing abroad

For the purposes described, necessary data is processed by Otium and its hosting, booking and communication providers. These services do not guarantee storage exclusively in Switzerland.

OpenAI lists international infrastructure and support locations, including the USA. For data processed by OpenAI on behalf of customers, the Data Processing Addendum provides safeguards such as standard contractual clauses for relevant transfers abroad. Current providers and processing locations are listed in the subprocessor list.

The booking and communication services used may process data internationally. Their current privacy policies describe recipients, locations and safeguards.

7. Retention

Retention depends on the purpose: whether an enquiry has been fully answered, or whether an appointment and payment are complete and any questions or claims remain. Data no longer needed for those purposes must be deleted unless a retention obligation applies. Send deletion requests to the address above.

Accounting records subject to mandatory retention are generally kept for ten years from the end of the relevant financial year. This does not mean that all messages or technical visit data are retained for ten years.

Technical hosting and security logs and platform account data maintained independently are governed by each provider’s rules. The Cloudflare cookie mentioned above has the lifetime explained under Cookies .

8. Your rights and contact

Under applicable data protection law, you may request access to your data, correction of inaccurate information and deletion. Depending on the circumstances, rights to receive or transfer data and to object may also apply. You may withdraw consent for future processing. Statutory retention obligations may prevent immediate deletion.

Write to otiummassagezurich@gmail.com or the postal address above. We may need to reasonably verify your identity to avoid sharing data with unauthorised people.

You may also contact the Federal Data Protection and Information Commissioner (FDPIC) .

9. Changes

We update this policy when the website or the processing described changes. The date above indicates the version’s last update.